- True Travel states it is a B Corp Certified company, verified by B Lab for meeting high standards of social and environmental performance, public transparency, and legal accountability. This certification, achieved in 2023 with an initial score of 83.8, indicates a commitment to sustainability. The company has published its first annual Impact Report for 2022 and aims to improve its B Corp score within the three-year recertification cycle.
- Publicly available data indicates True Travel utilizes solar energy at its private basecamp on the Futaleufú River and enforces a "Leave No Trace" policy, composting, and recycling. The company measured 34.5 tonnes of CO2 in 2022 and offset 69 tonnes through donations to Seawilding. They measure and offset carbon emissions for client trips and team members' personal travel. True Travel also offers carbon-neutral expeditions to Antarctica and aims for zero Scope 1 and 2 emissions, with efforts to reduce Scope 3 emissions in 2024.
- The True Travel Foundation, established in 2016, has donated over £120,000 to charitable projects by April 2024, supporting initiatives in Zambia, India, Scotland, and Peru. Conservation efforts include supporting Seawilding's Seagrass Restoration Programme. The company's sustainability claims are primarily self-reported, with the B Corp certification providing third-party verification for its overall performance. To further increase trust, specific data on renewable energy usage percentages, waste diversion rates, and refillable amenity implementation would be beneficial.